21 May

WordPress Update 4.9.6

WordPress has released an update on 17th May, 2018. We urges all our WordPress client to update their WordPress to latest version.

In order to update, please login to your WordPress Admin Panel >> Dashboard >> Updates >> here you should find with an option to update WordPress to latest Version or you can use “Re-install Now” button to have latest version installed for your account.

More information on the latest update is available on the following URLs:
https://codex.wordpress.org/Version_4.9.6
https://wordpress.org/news/2018/05/wordpress-4-9-6-privacy-and-maintenance-release/

If you face any trouble updating your WordPress to latest version feel free to contact us. If you want us to update your WordPress, please create an support ticket with your WordPress Admin login details and We will update them for you.

Thank you for choosing TetraHost

Support Desk, TetraHost
M: +880 191 3377417 | E: support@tetrahostbd.com
https://www.tetrahostbd.com

10 May

Maintenance Alert- Switch Replacement Scheduled – 12/05/18 Saturday 12PM

Attention:
————–
Server IP: 104.156.55.181
Hostname: hera.ihostman.com

The rack switch our server sits behind has recently shown signs it is failing. It suffered an outage today which has prompted our datacenter to schedule a replacement for 12/05/2018, Saturday at 2PM (GMT +6).

Maintenance Window:
————————–
12/05/2018 Saturday Afternoon 12:00 pm – 12:30 pm GMT +6

Reason for Maintenance:
——————————
Replacement of switch.

Summary:
————-

The switch that sits atop our server’s rack has recently suffered an outage and is showing signs of failure. As this switch is failing it needs to be replaced. Our datacenter technician will be replacing this switch with a new one on Saturday afternoor. This type of maintenance typically takes anywhere from 15-30 minutes. Our server will lose network connectivity for a few minutes as datacenter technician will remove our network cable from the old switch and plug us into the new switch. No action is required by you.

Once the maintenance is complete our server will be behind a brand new switch with network connectivity and reliability back to normal.

We apologize for any inconvenience this may cause you.

Thank you for your business,

TetraHost Support Team
+8801913377417, https://manage.tetrahostbd.com/clientarea.php

25 Apr

Emergency Maintenance Alert – Switch Replacement Completed

Attention:
————
Server IP: 104.156.55.181
Hostname: hera.ihostman.com

The rack switch our server sits behind has recently shown signs it is failing. It suffered an outage yesterday which has prompted our datacenter to schedule a replacement for 04/25/2018, Wednesday at 12PM GMT +6.

Reason for Maintenance:
——————————
Replacement of switch by Datacenter Technician.

Summary:
——————————

The switch that sits atop our server’s rack has recently suffered an outage and was showing signs of failure. As this switch was failing, it needs to be replaced. We replaced this switch with a new one on Wednesday morning. This type of maintenance typically takes anywhere from 15-30 minutes. Our server lost network connectivity for a few minutes as datacenter technician removed our network cable from the old switch and plug us into the new switch. No action is required by you. Once the maintenance is complete your server will be behind a brand new switch with network connectivity and reliability back to normal.

We apologize for any inconvenience this may cause you.

Thank you for your business,

TetraHost Support Team
+880 191 3377417, https://www.tetrahostbd.com

11 Feb

Announcement: Global Web Hosting Location

We are very happy to announce, TetraHost will be offering Hosting Service using two more geo location which is Singapore and Bangladesh. Our client will be able to order shared, reseller or dedicated server hosting service from USA, SG or BD location.

At TetraHost, our goal is to make sure that you get the fastest page load speeds possible. That is why We have introduced two new server location to our service, Bangladesh and Singapore. Our Server platform includes everything We feature to ensure your site gets the fastest speeds including Cloudlinux Optimized OS, free SSDs and up to 20X faster Turbo Servers. It also includes your choice of data centers from one of our global locations. This brings your websites closer to you and your visitors. This is a key factor in decreasing latency, the amount it takes for the server where your site is hosted on to receive and process requests. Lowering your latency can significantly increase your site’s performance.

TetraHost currently has data centers located in:

Florida, USA
Singapore, Singapore
Dhaka, Bangladesh

To verify latency you can check following IPs to run ping test from you PC and below is the ping test result from TetraHost Office Location:

USA: 69.46.21.178 – 295ms
SG: 139.99.9.74 – 65ms
BD: 103.62.45.18 – 6ms

We have refreshed our offerings and started offering new package. Details can be found at below URLs:

Shared Hosting: https://www.tetrahostbd.com/shared
Reseller Hosting: https://www.tetrahostbd.com/reseller
Dedicated Server: https://www.tetrahostbd.com/dedicated

We also want to inform, TetraHost has completed its 10th year already and to celebrate the occasion, We are offering 50% discount on shared and reseller hosting service. More informtion is available on the following URL: https://www.tetrahostbd.com/specials

If you want to know more about the locations, new offerings or any other query, please contact us directly via +8801913377417 or email us at sales@tetrahostbd.com

21 Dec

Announcement: R1Soft Restore Backups

We live in a digitalized world where most of the processes of your company have shifted to the online realm. The website of your company contains all the critical information about your company which if lost can prove to be a huge trouble for your organization. Thus, what you need is a daily backup plan which will keep an online backup of all your company data on a regular basis and will prevent it from getting lost.

We are pleased to announce revolutionary R1Soft Server Backup Manager backups are available on all shared hosting and reseller servers effective 21/12/2017. R1Soft backup interface can be accessed by visiting “R1soft Restore Backups” Icon in cPanel files section which will take you to our backup servers. You can restore any file or folder from this interface including entire account home directory if required. Client will be able to restore databases as well from same panel.

Protection of your data is our foremost priority and this is only an additional layer which will provide you full control of your backups.

For more information regarding R1Soft Server Backup Manager Technology please visit: https://www.r1soft.com/product-features

We have prepared an video tutorial and uploaded it to Youtube. We hope this will help you access/manage R1Soft backup feature and restore files.

Youtube Video URL: https://www.youtube.com/watch?v=6-yi4vp46f4

There will be 10 restore point currently which means our clients will be able to restore data from last 10 days. This is an addon service from TetraHost which cost nothing extra 🙂

Please feel free to contact us if you have any questions regarding this service.

29 Nov

Announcement: bKash Merchant Account Activated

TetraHost finally activated it’s bKash Merchant Account. Now our clients will be able to send service payment via Our bKash Merchant Account.

Please follow the steps to make payment:

01. Go to your bKash Mobile Menu by dialing *247#
02. Choose “Payment” as option 3
03. Enter the Merchant bKash Account Number you want to pay to: 01841377417
04. Enter the amount you want to pay: Invoice Amount or Due Amount
05. Enter a reference against your payment: Ex: Invoice Number
06. Enter the Counter Number: 1
07. Now enter your bKash Mobile Menu PIN to confirm

Done! Now you should received an confirmation SMS from bKash regarding your transaction. Please create a billing ticket at billing [at] tetrahostbd.com and let us know about the transaction. Once the payment is verified, it will be added to your account or used against your requested product/service.

NOTE: TetraHost is not charging for bKash Charge. You can pay us exactly the same amount displayed on your invoice or our Website 🙂

09 Nov

How to access a site temporarily without the Tide (~) sign or pointing nameserver?

As we have mod_userdir protection for a few servers, clients hosted on those servers will not be view website using tide(~) sign. So, this knowledgebase will guide a secondary method to view the site without the tide(~) sign. mod_userdir protection is enabled for security reason.

Browse the following directory in your C Drive >> Windows >> System32 >> Drivers >> Etc >> Edit the file named “hosts” with a notepad.

By default, there should be a line like this:

“127.0.0.1 localhost”

Go to the next line and add this:

104.156.55.184 ihostman.com
104.156.55.184 www.ihostman.com

Now note, replace ihostman.com with your own domain and change 104.156.55.184 with the IP allocated for your account. To find which IP is allocated for your account, login to your cPanel, and from the left or right menu, find “Shared IP address” or “Dedicated IP address”. Another way, you can find this out by going to WHM >> List Accounts >> Search yourdomain.com and the IP listed.

Save the file and try pinging your domain. It should point to the IP you listed in hosts file. And if you try to browse your site now, it should go to our server or the IP you listed in hosts file.

Here is how you can do this on most common OS;

Windows 10, Windows 8, Windows 7, and Windows Vista use User Account Control (UAC), so Notepad must be run as Administrator.

For Windows 10 and 8

Press the Windows key.
Type Notepad in the search field.
In the search results, right-click Notepad and select Run as administrator.
From Notepad, open the following file: c:\Windows\System32\Drivers\etc\hosts
Make the necessary changes to the file.
Click File > Save to save your changes.

For Windows 7 and Vista

Click Start > All Programs > Accessories.
Right-click Notepad and select Run as administrator.
Click Continue on the Windows needs your permission UAC window.
When Notepad opens, click File > Open.
In the File name field, type C:\Windows\System32\Drivers\etc\hosts.
Click Open.
Make the necessary changes to the file.
Click File > Save to save your changes.

Windows NT, Windows 2000, and Windows XP

Click Start > All Programs > Accessories > Notepad.
Click File > Open.
In the File name field, type C:\Windows\System32\Drivers\etc\hosts.
Click Open.
Make the necessary changes to the file.
Click File > Save to save your changes.

Linux

Open a terminal window.
Open the hosts file in a text editor (you can use any text editor) by typing the following line:

sudo nano /etc/hosts
Enter your domain user password.
Make the necessary changes to the file.
Press Control-x.
When asked if you want to save your changes, answer y.

15 Oct

Introducing Cloudlinux

TetraHost is proud to announce CloudLinux is installed on our shared Servers.

CloudLinux is a revolutionary Operating System that allows each cPanel account on our servers to have its own CPU allocations. With a standard Linux installation, a single user can cause issues for everybody else on the server, where as with CloudLinux that account would be limited to their own CPU allocation and would not cause issues for everybody else on the server.

One of the largest benefits of CloudLinux is that it will keep a single account from overwhelming a server and causing slow performance or downtime. Each and every account is limited to a maximum of 1 CPU Core instead of having free and open reign to system resources, and since we run high end servers with upto 16 cores this effectively means that it’s extraordinarily unlikely for the server that your account is on to become slow or unresponsive due to the actions of one, or even a handful of customers.

CloudLinux + cPanel =

Improved stability by limiting the resources any single user can consume

In shared hosting, the most common reason for downtime is a single account slowing down other accounts on the server. Using cPanel & WHM software with CloudLinux utilizes innovative Lightweight Virtual Environment (LVE) technology, improving the density and stability of your shared hosting environment for all tenants.

Advanced server security

With unique CageFS technology, CloudLinux encapsulates each customer, preventing users from seeing each other and viewing sensitive information. It also prevents a large number of attacks, including most privilege escalation and information disclosure attacks.

Increased server efficiency

By monitoring and containing resource spikes, CloudLinux eliminates the need to leave server resources idle, providing server manager with the ability to host twice as many accounts on their cPanel & WHM server.

Multiple PHP versions

Using CloudLinux together with cPanel & WHM software gives our customers with the flexibility to choose the PHP version that they need. This includes versions 4.4, 5.2, 5.3, 5.4, 5.5, 5.6 and 7.0 as well as more than 50 PHP extensions and the ability to adjust php.ini settings.

Hardened kernel

The shared hosting environment is unlike any other and the CloudLinux kernel takes that into account. It can protect against symlink attacks and trace exploits, while restricting the visibility of ProcFS to only what is necessary — making your cPanel & WHM accounts more secure.

Admin interface within cPanel & WHM software to easily manage account usage

Within cPanel & WHM, CloudLinux gives us and our clients the visibility and accessibility to see and control the exact resource usage of each website.

 

Enjoy Hosting!

14 Oct

MySQL to MariaDB Upgrade

We are upgrading database system of our all hosting server accounts by migrating from MySQL 5.6 to MariaDB 10.1, a relational database management system (RDBMS) that provides all the functionality of MySQL 5.6, and more. This migration will improve long-term compatibility with various Content Management Systems such as WordPress, Joomla and includes benefits for our customers by offering added features and performance improvements over Oracle’s MySQL. MariaDB is the community-developed fork of MySQL and, due to its high-compatibility, is a drop-in replacement. This means that the migration will be seamless and your database will continue to run as normal – and you may see an increase in performance as well.

Why we are moving to MariaDB?

Better Security and More Features

MariaDB follows industry standards and best-practices by releasing security announcements and upgrades at the same time. This ensures that upgrades and security fixes are in-sync. MariaDB also incorporates more features than MySQL and has quicker release cycles.

Better Performance

MariaDB’s database engines are an improvement over MySQLs which results in better benchmarked performances, which we have confirmed in our own user testing. MariaDB already boasts an impressive user base, including Wikipedia, Google and WordPress.com. MariaDB is also included as the default RDBMS for most major Linux Distributions, including Red Hat 7 and Debian 8.8

MariaDB is a True open-source Project

MariaDB was originally forked from MySQL after the latter was acquired by Oracle, and is committed to remaining open source. Such global collaboration ensures that security and development is open and vibrant.

If any of our client face any issue with their website database connection, please change database user password and update website configuration file which should resolve the issue. If you still have any issue feel free to open a support ticket immediately.

20 Mar

Important: Password Security Policies

The password is the single most common security measure for digital systems, both online and off-line. The problem is that it is becoming increasingly less secure as hackers gain more and more powerful tools to simply crack them. A great deal of attention has gone towards the creation of secure passwords, what constitutes them, and whether or not it is feasible to retain a bunch of random alphanumerical strings inside your head all the time.

How are passwords cracked?

Most accounts that have their passwords compromised are not done so by another human being directly. Instead a computer will be tasked with guessing your password, so planning should go in to understanding and then deterring a computer from cracking your password. A hacker has a variety of malicious tactics available to them when trying to crack your password. These would be the two most common attacks you see on the Internet today:

  • Brute Force Attack: The attacker runs a script that tries again and again to randomly crack your password by sheer brute force. A long password with multiple character sets is the best protection. The higher your password entropy the less likely your password will be compromised by a brute force attack.
  • Dictionary Attack: The attacker utilizes dictionaries of known words or passwords and a script to try them in thousands of combinations until one matches up with the correct password. Don’t use common words, or keystrokes such as anyone’s name or phone number. Use a combination of multiple character sets to reduce the likelyhood of multiple entries pulled for a dictionary matching up successfully.

In recent time, We have been working on having more security on our cPanel servers and have applied few new security policies.

Password Strength – An password of any kind must set to 80% strong at least. System will not accept your password until it matches the security policy. To setup an strong password, you can use Lowercase/Uppercase letter, signs/symbols and number.

Password Age – Passwords must be changed every 90 days. Our system will automatically ask user to change their password every 90 days.

These two measures should allow you to secure your cPanel and related services. In the meantime, if you have any questions about account security, please contact us at TetraHost Support.