29 Nov

Announcement: bKash Merchant Account Activated

TetraHost finally activated it’s bKash Merchant Account. Now our clients will be able to send service payment via Our bKash Merchant Account.

Please follow the steps to make payment:

01. Go to your bKash Mobile Menu by dialing *247#
02. Choose “Payment” as option 3
03. Enter the Merchant bKash Account Number you want to pay to: 01841377417
04. Enter the amount you want to pay: Invoice Amount or Due Amount
05. Enter a reference against your payment: Ex: Invoice Number
06. Enter the Counter Number: 1
07. Now enter your bKash Mobile Menu PIN to confirm

Done! Now you should received an confirmation SMS from bKash regarding your transaction. Please create a billing ticket at billing [at] tetrahostbd.com and let us know about the transaction. Once the payment is verified, it will be added to your account or used against your requested product/service.

NOTE: TetraHost is not charging for bKash Charge. You can pay us exactly the same amount displayed on your invoice or our Website 🙂

09 Nov

How to access a site temporarily without the Tide (~) sign or pointing nameserver?

As we have mod_userdir protection for a few servers, clients hosted on those servers will not be view website using tide(~) sign. So, this knowledgebase will guide a secondary method to view the site without the tide(~) sign. mod_userdir protection is enabled for security reason.

Browse the following directory in your C Drive >> Windows >> System32 >> Drivers >> Etc >> Edit the file named “hosts” with a notepad.

By default, there should be a line like this:

“127.0.0.1 localhost”

Go to the next line and add this:

104.156.55.184 ihostman.com
104.156.55.184 www.ihostman.com

Now note, replace ihostman.com with your own domain and change 104.156.55.184 with the IP allocated for your account. To find which IP is allocated for your account, login to your cPanel, and from the left or right menu, find “Shared IP address” or “Dedicated IP address”. Another way, you can find this out by going to WHM >> List Accounts >> Search yourdomain.com and the IP listed.

Save the file and try pinging your domain. It should point to the IP you listed in hosts file. And if you try to browse your site now, it should go to our server or the IP you listed in hosts file.

Here is how you can do this on most common OS;

Windows 10, Windows 8, Windows 7, and Windows Vista use User Account Control (UAC), so Notepad must be run as Administrator.

For Windows 10 and 8

Press the Windows key.
Type Notepad in the search field.
In the search results, right-click Notepad and select Run as administrator.
From Notepad, open the following file: c:\Windows\System32\Drivers\etc\hosts
Make the necessary changes to the file.
Click File > Save to save your changes.

For Windows 7 and Vista

Click Start > All Programs > Accessories.
Right-click Notepad and select Run as administrator.
Click Continue on the Windows needs your permission UAC window.
When Notepad opens, click File > Open.
In the File name field, type C:\Windows\System32\Drivers\etc\hosts.
Click Open.
Make the necessary changes to the file.
Click File > Save to save your changes.

Windows NT, Windows 2000, and Windows XP

Click Start > All Programs > Accessories > Notepad.
Click File > Open.
In the File name field, type C:\Windows\System32\Drivers\etc\hosts.
Click Open.
Make the necessary changes to the file.
Click File > Save to save your changes.

Linux

Open a terminal window.
Open the hosts file in a text editor (you can use any text editor) by typing the following line:

sudo nano /etc/hosts
Enter your domain user password.
Make the necessary changes to the file.
Press Control-x.
When asked if you want to save your changes, answer y.

15 Oct

Introducing Cloudlinux

TetraHost is proud to announce CloudLinux is installed on our shared Servers.

CloudLinux is a revolutionary Operating System that allows each cPanel account on our servers to have its own CPU allocations. With a standard Linux installation, a single user can cause issues for everybody else on the server, where as with CloudLinux that account would be limited to their own CPU allocation and would not cause issues for everybody else on the server.

One of the largest benefits of CloudLinux is that it will keep a single account from overwhelming a server and causing slow performance or downtime. Each and every account is limited to a maximum of 1 CPU Core instead of having free and open reign to system resources, and since we run high end servers with upto 16 cores this effectively means that it’s extraordinarily unlikely for the server that your account is on to become slow or unresponsive due to the actions of one, or even a handful of customers.

CloudLinux + cPanel =

Improved stability by limiting the resources any single user can consume

In shared hosting, the most common reason for downtime is a single account slowing down other accounts on the server. Using cPanel & WHM software with CloudLinux utilizes innovative Lightweight Virtual Environment (LVE) technology, improving the density and stability of your shared hosting environment for all tenants.

Advanced server security

With unique CageFS technology, CloudLinux encapsulates each customer, preventing users from seeing each other and viewing sensitive information. It also prevents a large number of attacks, including most privilege escalation and information disclosure attacks.

Increased server efficiency

By monitoring and containing resource spikes, CloudLinux eliminates the need to leave server resources idle, providing server manager with the ability to host twice as many accounts on their cPanel & WHM server.

Multiple PHP versions

Using CloudLinux together with cPanel & WHM software gives our customers with the flexibility to choose the PHP version that they need. This includes versions 4.4, 5.2, 5.3, 5.4, 5.5, 5.6 and 7.0 as well as more than 50 PHP extensions and the ability to adjust php.ini settings.

Hardened kernel

The shared hosting environment is unlike any other and the CloudLinux kernel takes that into account. It can protect against symlink attacks and trace exploits, while restricting the visibility of ProcFS to only what is necessary — making your cPanel & WHM accounts more secure.

Admin interface within cPanel & WHM software to easily manage account usage

Within cPanel & WHM, CloudLinux gives us and our clients the visibility and accessibility to see and control the exact resource usage of each website.

 

Enjoy Hosting!

14 Oct

MySQL to MariaDB Upgrade

We are upgrading database system of our all hosting server accounts by migrating from MySQL 5.6 to MariaDB 10.1, a relational database management system (RDBMS) that provides all the functionality of MySQL 5.6, and more. This migration will improve long-term compatibility with various Content Management Systems such as WordPress, Joomla and includes benefits for our customers by offering added features and performance improvements over Oracle’s MySQL. MariaDB is the community-developed fork of MySQL and, due to its high-compatibility, is a drop-in replacement. This means that the migration will be seamless and your database will continue to run as normal – and you may see an increase in performance as well.

Why we are moving to MariaDB?

Better Security and More Features

MariaDB follows industry standards and best-practices by releasing security announcements and upgrades at the same time. This ensures that upgrades and security fixes are in-sync. MariaDB also incorporates more features than MySQL and has quicker release cycles.

Better Performance

MariaDB’s database engines are an improvement over MySQLs which results in better benchmarked performances, which we have confirmed in our own user testing. MariaDB already boasts an impressive user base, including Wikipedia, Google and WordPress.com. MariaDB is also included as the default RDBMS for most major Linux Distributions, including Red Hat 7 and Debian 8.8

MariaDB is a True open-source Project

MariaDB was originally forked from MySQL after the latter was acquired by Oracle, and is committed to remaining open source. Such global collaboration ensures that security and development is open and vibrant.

If any of our client face any issue with their website database connection, please change database user password and update website configuration file which should resolve the issue. If you still have any issue feel free to open a support ticket immediately.

20 Mar

Important: Password Security Policies

The password is the single most common security measure for digital systems, both online and off-line. The problem is that it is becoming increasingly less secure as hackers gain more and more powerful tools to simply crack them. A great deal of attention has gone towards the creation of secure passwords, what constitutes them, and whether or not it is feasible to retain a bunch of random alphanumerical strings inside your head all the time.

How are passwords cracked?

Most accounts that have their passwords compromised are not done so by another human being directly. Instead a computer will be tasked with guessing your password, so planning should go in to understanding and then deterring a computer from cracking your password. A hacker has a variety of malicious tactics available to them when trying to crack your password. These would be the two most common attacks you see on the Internet today:

  • Brute Force Attack: The attacker runs a script that tries again and again to randomly crack your password by sheer brute force. A long password with multiple character sets is the best protection. The higher your password entropy the less likely your password will be compromised by a brute force attack.
  • Dictionary Attack: The attacker utilizes dictionaries of known words or passwords and a script to try them in thousands of combinations until one matches up with the correct password. Don’t use common words, or keystrokes such as anyone’s name or phone number. Use a combination of multiple character sets to reduce the likelyhood of multiple entries pulled for a dictionary matching up successfully.

In recent time, We have been working on having more security on our cPanel servers and have applied few new security policies.

Password Strength – An password of any kind must set to 80% strong at least. System will not accept your password until it matches the security policy. To setup an strong password, you can use Lowercase/Uppercase letter, signs/symbols and number.

Password Age – Passwords must be changed every 90 days. Our system will automatically ask user to change their password every 90 days.

These two measures should allow you to secure your cPanel and related services. In the meantime, if you have any questions about account security, please contact us at TetraHost Support.

07 Mar

Announcement: Free Let’s Encrypt SSL With Hosting

We’re delighted to announce that Let’s Encrypt certificates are now available at TetraHost.

Let’s Encrypt is a free, automated and open certificate authority (CA) that offers free SSL certificates for the public’s benefit. Just like a paid for SSL certificate, a Let’s Encrypt certificate provides HTTPS protection for your website. You can find it by login into your cPanel and navigating to the Security section or simply by typing Let’s Encrypt in the search field.

What is Let’s Encrypt?

Let’s Encrypt is a free, automated and open certificate authority which provides domain-validated security certificates. Run by Internet Security Research Group (ISRG) Let’s Encrypts primary goal is to create a more secure and privacy-respecting web by making https more accessible and user friendly.

Here’s how Let’s Encrypt Certificates work:

  • – It’s free(Absolutely)
  • – Easy installation(Very)
  • – Enables https
  • – Domain validated
  • – Trusted by major browsers
  • – Renews automatically every 90 days

What is https?

Hypertext Transfer Protocol Secure (HTTPS), unlike its http counterpart is a communications protocol which provides a secure connection between a site and a visitor’s web browser, meaning any data shared is encrypted and safe from prying eyes.

Why HTTPS is important?

For security and Google.

First and foremost, https makes your website secure for your users. If your website does not use https, data sent between it and your users can potentially be intercepted, monitored or even altered by a 3rd party as it traverses the internet.

Security is a top priority for Google and back in August 2016 they announced https would to be used as a ranking single to encourage webmaster to use encryption. Continuing their mission for a safer web, from this month Google will highlight all sites which collect passwords and credit card data without https encryption as ‘Non-secure’ to visitors. You can learn more about this update here.

How to install Let’s Encrypt SSL?

With Let’s Encrypt you will be able to receive a certificate for your website without filling out any information details and by clicking a single button. Just choose the domain/subdomain you wish to cover with a certificate to and click on the Issue button next to it.

For more information about the Let’s Encrypt project and how it works, visit their official website.

If you are having any issue with SSL install or want us to install the certificates for you, please submit a ticket at support [at] tetrahostbd.com

31 Dec

TetraHost Wishes You a Happy New Year to You & Your Loved Ones!

It means a great deal to me to be able to wish all of our customers here at TetraHost a Happy New Year. I hope all of you find time to spend with your family and friends so that you can celebrate and enjoy the good company and cheer that comes along with New Year Eve.

We had an awesome 2016 and hoping to have even better 2017. I want to pause and thank all of those who have been a part of our success. I feel lucky to have clients like you as part of this company. TetraHost turned 9 this year, We might not be able to travel this far without your support. Thank you again 🙂

You can definitely expect better service from us and We promise to meet your expectation.

May your dreams continue to grow and prosper in 2017.

Happy New Year.

Ashraful Insan Siddiquee
Founder, CEO TetraHost

02 Feb

Notice: .NET Price Increase

We are sorry to be composing this post to advise you that as of Feb 1st 2016, VeriSign, the Registry Operator for the .NET domain, will be increasing its annual registration price. To match the price, TetraHost will be increasing it’s prices of .NET Domain Registrations, Renewals and Transfers effective February 1st, 2016.

The new price for the .NET domain is:

BDT: 900tk/year .NET (Registrations, Renewals, Transfers)
USD: 11$/year .NET (Registrations, Renewals, Transfers)

If you have any query, please contact or support desk:
http://www.tetrahostbd.com/contact

30 Jan

Important Announcement – Server Migration – hera.ihostman.com

We would like to inform you that we have moved our server with hostname hera.ihostman.com” to new hardware. The migration is already completed. We have also updated the nameservers IPs so that all active clients gets new server as soon as possible.

Below is the server hardware details:
====================================
Processor: 3.5ghz Hexa-Core E5-1650 V2 Ivy Bridge Xeon
Memory: 64gb Ddr3
Primary Hard Drive: 960gb SSD
Second Hard Drive: 2TB SATA HDD
Public Connection: 1GBPS
====================================

As you can see we have moved to Solid State Drive which will give faster data transfer for our client. This server is four times stronger then our previous server and we expect our clients will have more smooth service from this server.

New Server Shared IP: 104.156.55.181

Our clients are requested to use IP URL to access cPanel, Webmail and WHM to avoid any confusion until the DNS propagation is completed on your end. Please ping your domain and if it shows the new IP, it means the propagation has completed on your end. Clients are also requested not to update the MySQL Databases for next 48 hours, once the propagation is completed on your end, you can update else you might face data loss.

Login URLs:
===========
WHM: http://104.156.55.181:2086
cPanel: http://104.156.55.181:2082
Webmail: http://104.156.55.181:2095
===========

We have done our best to move every single data from our old server to new server so we expect all site will work fine and there will be no data loss. But if you face any problem with your site loading or see data loss please contact our support desk by sending email to following address: support@tetrahostbd.com or visit the following URL: http://www.tetrahostbd.com/contact

We appreciate your patience during this work and welcome any feedback.

 

Thank you,
Network Engineering, TetraHost

24 Jul

Price increase for .INFO and .ORG

Public Interest Registry is raising the prices on .ORG domains by 10% come August 1st 2015. We regret to inform you that prices on .INFO domains was also increased by Afilias Registry previously. This new pricing was/will hit all registrars, and will affect new registrations, transfers, and renewals.

Below is the revised pricing for both .ORG and .INFO domain:

.ORG – 900tk or 11$ per year (will be effective from 31st July, 2015 by Registry.)
.INFO – 900tk or 11$ per year (was effective from 30th April, 2015 by Registry.)

TetraHost is going to increase price for both the domain with immediate action. As we are having same domain pricing for single domain registration or reseller domain registration, increased pricing will affect both party.

On this occasion, we would like to inform you that, we might have to increase prices for other domain TLDs as well in future as .COM and .NET prices were already increased by the registry for few months now. We are still able to sell those domains in current price thus the price wasn’t increased even though registry price was increased.

If you have any query, confusion or want to know more, please submit a ticket/email to following emails:

sales@tetrahostbd.com (Open for all)
support@tetrahostbd.com (Only for registered customer of TetraHost)

Our Contact Details:
http://www.tetrahostbd.com/contact

You can also reach us by using Livechat service by visiting our website at http://www.tetrahostbd.com or give us a call at +88 019 13377417