07 Jul

WordPress Update Released v4.9.7, Update Your WordPress!

WordPress has released an update on 5th July, 2018. We urges all our WordPress client to update their WordPress to latest released version.

In order to update, please login to your WordPress Admin Panel >> Dashboard >> Updates >> here you should find with an option to update WordPress to latest Version or you can use “Re-install Now” button to have latest version installed for your account. Sites that support automatic background updates are already beginning to update automatically.

More information on the latest update is available on the following URLs:
https://codex.wordpress.org/Version_4.9.7
https://wordpress.org/news/2018/07/wordpress-4-9-7-security-and-maintenance-release/

If you face any trouble updating your WordPress to latest version feel free to contact us. If you want us to update your WordPress, please create an support ticket with your WordPress Admin login details and We will update them for you.

Thank you for choosing TetraHost

Support Desk, TetraHost
M: +880 191 3377417 | E: support@tetrahostbd.com
https://www.tetrahostbd.com

04 Jul

SSL, Google’s ‘Not Secure’ warning and your website

Starting from July, 2018 Chrome Browser will mark a website without SSL certificate or HTTPS as “NOT SECURE“. This means that when potential customers visit a website without the HTTPS in the address bar, they will see that their website is not secure. So what can you do? You can simply install SSL certificate and have your site secured.

We at TetraHost offers free SSL certificate with our hosting service and to install SSL for your website, simply login to your cPanel >> Security >> Let’s Encrypt SSL >> here you will find option to install SSL certificate.

For assistance, please check following article:

Announcement: Free Let’s Encrypt SSL With Hosting

More about the Google Announcement:
https://security.googleblog.com/2018/02/a-secure-web-is-here-to-stay.html

If you are having any issue with SSL install or want us to install the certificates for you, please submit a ticket to support [at] tetrahostbd.com

24 Jun

Announcement: iPay – New Payment Method Activated – Accepting any Bank/Card Payment

We are very excited to offer another payment method to our clients which is iPay. From now on, Our clients will be able to pay TetraHost from any bank account, debit or credit card via iPay System and without extra transaction charge.

You can signup for an iPay account using following URL:
https://www.ipay.com.bd/signup

For signup help, please visit following URL:
https://www.ipay.com.bd/help

In order to signup with iPay, user will need an introducer and TetraHost will be more then happy to be your introducer. You can ask for our Introduction by submitting request to following number: +8801913377417 from your iPay portal or you can contact us with your iPay contact number for an Introduction. You can contact us directly via sales [at] tetrahostbd.com or give us a call at +8801913377417

Once your account is activated completely, you can pay us using iPay Mobile App by scanning our QR Code. You can get our QR Code from following URL: https://www.tetrahostbd.com/payment

iPay also allow users to pay from their Web Portal. Payment via iPay requires no extra charges which means TetraHost client can pay the exact amount which is shown on the service invoice and the transaction is instant via secure system.

We hope the new payment system will allow our existing and new clients to pay us conveniently, quickly and securely.

Happy Hosting Shopping 🙂

21 May

WordPress Update 4.9.6

WordPress has released an update on 17th May, 2018. We urges all our WordPress client to update their WordPress to latest version.

In order to update, please login to your WordPress Admin Panel >> Dashboard >> Updates >> here you should find with an option to update WordPress to latest Version or you can use “Re-install Now” button to have latest version installed for your account.

More information on the latest update is available on the following URLs:
https://codex.wordpress.org/Version_4.9.6
https://wordpress.org/news/2018/05/wordpress-4-9-6-privacy-and-maintenance-release/

If you face any trouble updating your WordPress to latest version feel free to contact us. If you want us to update your WordPress, please create an support ticket with your WordPress Admin login details and We will update them for you.

Thank you for choosing TetraHost

Support Desk, TetraHost
M: +880 191 3377417 | E: support@tetrahostbd.com
https://www.tetrahostbd.com

10 May

Maintenance Alert- Switch Replacement Scheduled – 12/05/18 Saturday 12PM

Attention:
————–
Server IP: 104.156.55.181
Hostname: hera.ihostman.com

The rack switch our server sits behind has recently shown signs it is failing. It suffered an outage today which has prompted our datacenter to schedule a replacement for 12/05/2018, Saturday at 2PM (GMT +6).

Maintenance Window:
————————–
12/05/2018 Saturday Afternoon 12:00 pm – 12:30 pm GMT +6

Reason for Maintenance:
——————————
Replacement of switch.

Summary:
————-

The switch that sits atop our server’s rack has recently suffered an outage and is showing signs of failure. As this switch is failing it needs to be replaced. Our datacenter technician will be replacing this switch with a new one on Saturday afternoor. This type of maintenance typically takes anywhere from 15-30 minutes. Our server will lose network connectivity for a few minutes as datacenter technician will remove our network cable from the old switch and plug us into the new switch. No action is required by you.

Once the maintenance is complete our server will be behind a brand new switch with network connectivity and reliability back to normal.

We apologize for any inconvenience this may cause you.

Thank you for your business,

TetraHost Support Team
+8801913377417, https://manage.tetrahostbd.com/clientarea.php

25 Apr

Emergency Maintenance Alert – Switch Replacement Completed

Attention:
————
Server IP: 104.156.55.181
Hostname: hera.ihostman.com

The rack switch our server sits behind has recently shown signs it is failing. It suffered an outage yesterday which has prompted our datacenter to schedule a replacement for 04/25/2018, Wednesday at 12PM GMT +6.

Reason for Maintenance:
——————————
Replacement of switch by Datacenter Technician.

Summary:
——————————

The switch that sits atop our server’s rack has recently suffered an outage and was showing signs of failure. As this switch was failing, it needs to be replaced. We replaced this switch with a new one on Wednesday morning. This type of maintenance typically takes anywhere from 15-30 minutes. Our server lost network connectivity for a few minutes as datacenter technician removed our network cable from the old switch and plug us into the new switch. No action is required by you. Once the maintenance is complete your server will be behind a brand new switch with network connectivity and reliability back to normal.

We apologize for any inconvenience this may cause you.

Thank you for your business,

TetraHost Support Team
+880 191 3377417, https://www.tetrahostbd.com

11 Feb

Announcement: Global Web Hosting Location

We are very happy to announce, TetraHost will be offering Hosting Service using two more geo location which is Singapore and Bangladesh. Our client will be able to order shared, reseller or dedicated server hosting service from USA, SG or BD location.

At TetraHost, our goal is to make sure that you get the fastest page load speeds possible. That is why We have introduced two new server location to our service, Bangladesh and Singapore. Our Server platform includes everything We feature to ensure your site gets the fastest speeds including Cloudlinux Optimized OS, free SSDs and up to 20X faster Turbo Servers. It also includes your choice of data centers from one of our global locations. This brings your websites closer to you and your visitors. This is a key factor in decreasing latency, the amount it takes for the server where your site is hosted on to receive and process requests. Lowering your latency can significantly increase your site’s performance.

TetraHost currently has data centers located in:

Florida, USA
Singapore, Singapore
Dhaka, Bangladesh

To verify latency you can check following IPs to run ping test from you PC and below is the ping test result from TetraHost Office Location:

USA: 69.46.21.178 – 295ms
SG: 139.99.9.74 – 65ms
BD: 103.62.45.18 – 6ms

We have refreshed our offerings and started offering new package. Details can be found at below URLs:

Shared Hosting: https://www.tetrahostbd.com/shared
Reseller Hosting: https://www.tetrahostbd.com/reseller
Dedicated Server: https://www.tetrahostbd.com/dedicated

We also want to inform, TetraHost has completed its 10th year already and to celebrate the occasion, We are offering 50% discount on shared and reseller hosting service. More informtion is available on the following URL: https://www.tetrahostbd.com/specials

If you want to know more about the locations, new offerings or any other query, please contact us directly via +8801913377417 or email us at sales@tetrahostbd.com

21 Dec

Announcement: R1Soft Restore Backups

We live in a digitalized world where most of the processes of your company have shifted to the online realm. The website of your company contains all the critical information about your company which if lost can prove to be a huge trouble for your organization. Thus, what you need is a daily backup plan which will keep an online backup of all your company data on a regular basis and will prevent it from getting lost.

We are pleased to announce revolutionary R1Soft Server Backup Manager backups are available on all shared hosting and reseller servers effective 21/12/2017. R1Soft backup interface can be accessed by visiting “R1soft Restore Backups” Icon in cPanel files section which will take you to our backup servers. You can restore any file or folder from this interface including entire account home directory if required. Client will be able to restore databases as well from same panel.

Protection of your data is our foremost priority and this is only an additional layer which will provide you full control of your backups.

For more information regarding R1Soft Server Backup Manager Technology please visit: https://www.r1soft.com/product-features

We have prepared an video tutorial and uploaded it to Youtube. We hope this will help you access/manage R1Soft backup feature and restore files.

Youtube Video URL: https://www.youtube.com/watch?v=6-yi4vp46f4

There will be 10 restore point currently which means our clients will be able to restore data from last 10 days. This is an addon service from TetraHost which cost nothing extra 🙂

Please feel free to contact us if you have any questions regarding this service.

29 Nov

Announcement: bKash Merchant Account Activated

TetraHost finally activated it’s bKash Merchant Account. Now our clients will be able to send service payment via Our bKash Merchant Account.

Please follow the steps to make payment:

01. Go to your bKash Mobile Menu by dialing *247#
02. Choose “Payment” as option 3
03. Enter the Merchant bKash Account Number you want to pay to: 01841377417
04. Enter the amount you want to pay: Invoice Amount or Due Amount
05. Enter a reference against your payment: Ex: Invoice Number
06. Enter the Counter Number: 1
07. Now enter your bKash Mobile Menu PIN to confirm

Done! Now you should received an confirmation SMS from bKash regarding your transaction. Please create a billing ticket at billing [at] tetrahostbd.com and let us know about the transaction. Once the payment is verified, it will be added to your account or used against your requested product/service.

NOTE: TetraHost is not charging for bKash Charge. You can pay us exactly the same amount displayed on your invoice or our Website 🙂

09 Nov

How to access a site temporarily without the Tide (~) sign or pointing nameserver?

As we have mod_userdir protection for a few servers, clients hosted on those servers will not be view website using tide(~) sign. So, this knowledgebase will guide a secondary method to view the site without the tide(~) sign. mod_userdir protection is enabled for security reason.

Browse the following directory in your C Drive >> Windows >> System32 >> Drivers >> Etc >> Edit the file named “hosts” with a notepad.

By default, there should be a line like this:

“127.0.0.1 localhost”

Go to the next line and add this:

104.156.55.184 ihostman.com
104.156.55.184 www.ihostman.com

Now note, replace ihostman.com with your own domain and change 104.156.55.184 with the IP allocated for your account. To find which IP is allocated for your account, login to your cPanel, and from the left or right menu, find “Shared IP address” or “Dedicated IP address”. Another way, you can find this out by going to WHM >> List Accounts >> Search yourdomain.com and the IP listed.

Save the file and try pinging your domain. It should point to the IP you listed in hosts file. And if you try to browse your site now, it should go to our server or the IP you listed in hosts file.

Here is how you can do this on most common OS;

Windows 10, Windows 8, Windows 7, and Windows Vista use User Account Control (UAC), so Notepad must be run as Administrator.

For Windows 10 and 8

Press the Windows key.
Type Notepad in the search field.
In the search results, right-click Notepad and select Run as administrator.
From Notepad, open the following file: c:\Windows\System32\Drivers\etc\hosts
Make the necessary changes to the file.
Click File > Save to save your changes.

For Windows 7 and Vista

Click Start > All Programs > Accessories.
Right-click Notepad and select Run as administrator.
Click Continue on the Windows needs your permission UAC window.
When Notepad opens, click File > Open.
In the File name field, type C:\Windows\System32\Drivers\etc\hosts.
Click Open.
Make the necessary changes to the file.
Click File > Save to save your changes.

Windows NT, Windows 2000, and Windows XP

Click Start > All Programs > Accessories > Notepad.
Click File > Open.
In the File name field, type C:\Windows\System32\Drivers\etc\hosts.
Click Open.
Make the necessary changes to the file.
Click File > Save to save your changes.

Linux

Open a terminal window.
Open the hosts file in a text editor (you can use any text editor) by typing the following line:

sudo nano /etc/hosts
Enter your domain user password.
Make the necessary changes to the file.
Press Control-x.
When asked if you want to save your changes, answer y.